This privacy policy notice is designed to inform you of the types of information
Select Portfolio Servicing, Inc. ("SPS") may maintain or collect during the
course of our relationship with you. It also explains the safeguards we have in
place to protect that information and the circumstances under which we may share
that information with other companies.
We maintain and collect nonpublic personal information ("NPI") about you as necessary to
service your loan. We also may collect and maintain other information about you. The following are examples of the types of NPI or other personal information we maintain or collect:
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Information that you provided in writing or verbally in connection with your loan
or applications, or other forms, such as your name, address, social security number,
income, or assets and liabilities.
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Information about your transactions with us, our affiliates, or other parties, such
as your payment history, account balance, and parties to transactions.
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Information we receive from consumer reporting agencies, such as your credit worthiness
and credit history.
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Information we receive regarding your preferences for receiving our marketing communications and details about your engagement with them.
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Information we receive when you contact us with questions or concerns and when you contact us, including when you contact support, respond to questionnaires, or when you respond to surveys.
In accordance with applicable law, we may share personal information that we collect and/or maintain,
as described in Section 1 of this Privacy Policy, with nonaffiliated companies.
UNLESS YOU TELL US NOT TO DO SO BY SIGNING AND RETURNING THE FORM PROVIDED BELOW IN SECTION 8,
we may share this information with the following types of nonaffiliated companies,
among others:
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Financial service providers such as credit card issuers, finance companies, insurance
companies, banks, and mortgage companies.
PLEASE NOTE THAT WE MAY ALSO SHARE NPI AND OTHER PERSONAL INFORMATION ABOUT YOU, AS
DESCRIBED IN SECTION 2 WITH NONAFFILIATED COMPANIES. IF YOU SIGN AND RETURN THE
OPT-OUT FORM PROVIDED, PLEASE NOTE THAT WE WILL STILL SHARE WITH COMPANIES THAT PERFORM SERVICES
ON OUR BEHALF OR TO COMPANIES WITH WHICH WE HAVE JOINT MARKETING AGREEMENTS.
WE RESERVE THE RIGHT TO DO SO, NOTWITHSTANDING YOUR OPT-OUT, WHERE SUCH SHARING IS
INCIDENTAL TO SERVICING YOUR LOAN OR THE PROVISION OF OTHER PRODUCTS OR SERVICES TO OUR INDIVIDUAL CUSTOMERS.
If you are a California resident, there is a separate document outlining your privacy
rights and choices that complies with California law with respect to NPI. You may
print, fill out, and mail to us the California-specific
form
. This document allows you to opt out of NPI sharing with affiliates and companies we do business with to provide financial products and services.
If you are a Vermont resident, we will not disclose information about your creditworthiness
to our affiliates and will not disclose your personal information, financial information,
credit report, or health information to nonaffiliated third parties to market to
you, other than as permitted by Vermont law, unless you authorize us to make those
disclosures.
If you are a North Dakota resident, we will not share information we collect about you with
non-affiliated third parties, except as permitted by law,
such as to process your transactions or to maintain your account.
Under the federal Fair Credit Reporting Act, there is certain information about
you that we may not share with our affiliates if you tell us not to by signing and
returning the form provided below. This information may include, among other things,
the following:
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Information we obtain from your loan application, such as your income, assets and
liability information, and marital status;
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Information we obtain from a consumer report, such as your credit score or credit
history;
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Information we obtain to verify representations made by you, such as other financial
obligations you may have; and
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Information we obtain from a person or company regarding that person’s or company's
employment, credit or other relationship with you, such as your current employment
relationship or what debts you owe.
The categories of affiliated companies who may receive the above information include:
- Financial service providers, such as an insurance agency; and
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Non-financial companies, such as companies that perform property evaluation services.
Please note that even if you direct us not to share the information described
in Section 3, we are permitted to share with our affiliates information about transactions
or experience between you and us.
Under law, we may disclose NPI or other personal information about you that we maintain
or collect, as described in Section 1, to companies that perform services on our
behalf or to other financial institutions with which we have joint marketing agreements.
The categories of third parties providing these services may include, among others
the following:
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Financial service providers such as credit card issuers, finance companies, insurance
agencies or companies, banks and mortgage companies; and
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Other service providers such as tax vendors, legal advisors, software service providers, print vendors, software programmers,
reconveyance companies, mortgage insurance providers and property evaluation companies.
When we process NPI, we restrict access to that NPI about you to those employees who need to know
that information and to those companies or individuals that provide services to us,
and in order to provide or offer products or services to you. We maintain physical, electronic,
and procedural safeguards that comply with federal regulations to guard your NPI.
You should always be aware of your security when logging into your personal email and
take precautions to keep your email secure. Remember that anyone who has access to
your email inbox will have access to your email communications. To unsubscribe from
email communication, log-in to your SPS account and update your profile settings.
Our privacy policy for nonpublic personal information about former customers is
the same as our policy for current customers.
You may opt out and thereby limit our use of your NPI detailed above.
- Nonaffiliated third parties as described in Section 2, and
- Affiliated third parties as described in Section 3.
Additionally, depending on your location and the nature of your interactions with SPS, you may also request the following in relation to other personal information:
- Information about how we have collected and used personal information. We have made this information available to you without having to request it by including it in these Practices and Policy.
- Access to a copy of the personal information that we have collected about you. Where applicable, we will provide the information in a portable, machine-readable, readily usable format.
- Correction of personal information that is inaccurate or out of date.
- Deletion of personal information that we no longer need to provide our services to you or for other lawful purposes.
- Opt out of the sharing of your personal information or use of your information for interest-based advertising. We may share information with third-party advertising partners. Our disclosure of information to these partners may be considered a "sale" or "sharing" of personal information or "targeted advertising" under applicable laws. You can opt out of these disclosures and limit our use of tracking technologies as described below.
- Opt out of "profiling" in connection with decisions that produce legal or similarly significant effects. We do not engage in profiling in connection with decisions that produce legal or similarly significant effects.
- Appeal our denial of your personal information request.
To exercise any of these requests or to ask any questions, please contact us at
ombudsman@spservicing.com or 1-866-662-0035 from Monday to Friday, 10:00 AM – 7:00 PM ET.
SPS automatically collects and / or tracks (or reserves
the right to collect or track):
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The home server domain names, e-mail address, type of client computer, and type
of Web browser of visitors to this site,
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The e-mail address of visitors that communicate with SPS via e-mail, post messages to SPS's chat groups or rooms,
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Information knowingly provided by the visitor in on-line forms, registration forms
and surveys ("Registration Data"), and
- User specific information on what page visitors access.
When you visit our website, SPS also places Internet cookies on your browser. The Internet cookies we use save the visitor's name,
password, user-name, screen preference, the page of the Company's website viewed by the visitor, and the advertisements (if any)
or links viewed or clicked by the visitor. When the visitor revisits SPS's website, the Company will recognize the visitor
by the Internet cookie and may customize the visitor's experience accordingly. Internet cookies are stored on the visitor's
browser and are not stored, in any form, by SPS. Visitors may decline the Internet cookie by using the appropriate feature of
the browser, if available. There are a number of ways to opt out of having your online activity and device data collected,
which we have summarized below:
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Most browsers let you remove or reject cookies, including cookies used for interest-based advertising.
To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until
you change your settings. For more information about cookies, including how to see what cookies have been
set on your device and how to manage and delete them, visit
www.allaboutcookies.org
.
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You can block our website from setting cookies by using a browser with privacy features, like Brave, or
installing browser plugins like Privacy Badger, DuckDuckGo,
Ghostery or uBlock Origin, and configuring
them to block cookies/trackers.
Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised,
you will need to opt out on every browser and device that you use. Additionally, some Internet browsers may be
configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to
"Do Not Track" or similar signals. To find out more about "Do Not Track" please visit
www.allaboutdnt.com
.
SPS may require visitors and / or customers to provide certain identifying information ("Registration Data")
in order to access certain services (e.g., online payment rights) and information or restricted areas within
its website. Such information would be found in our online registration forms. This information may include your
legal name, address, telephone number, e-mail address, screen name, area of interest, passwords, methods of payment,
and credit card number(s). SPS reserves the right to request any additional information necessary to establish,
verify or maintain your account incidental to the exercise of on-line payment options, and other interactive customer service
options. Registration Data is subject to and protected by the Electronic Communications Privacy Act.
SPS maintains a secure area on this site for the transmission of Registration Data, and stores all Registration Data in a private database
not connected to the Internet. SPS uses reasonable organizational, technical, and administrative measures designed to protect against
unauthorized access, misuse, loss, disclosure, alteration, and destruction of personal information we maintain. Unfortunately,
data transmission cannot be guaranteed as completely secure. Therefore, while we strive to protect your NPI and other personal information,
we cannot guarantee the security of NPI and other personal information.
You may access your Registration Data at any time by contacting SPS via postal mail, e-mail, or phone in which event you will
either be provided with a hard copy or password protected access to a summary of any personal information retained by the Company
regarding you.
If your password is stolen or used without your permission, immediately notify SPS. Upon notification,
SPS will cancel your password and update your records.
You may be unable to access certain information or services until SPS processes the change.
Although SPS will use all reasonable efforts to safeguard the confidentiality of Registration Data and your personal non-public information consistent with these privacy practices
and policies, transmissions made by means of the Internet cannot be made absolutely secure. SPS will have no liability for the
disclosure of Registration Data or personal non-public information due to errors in transmission or unauthorized interception or acts
of third parties.
SPS will not intentionally collect or post information from children under the age of eighteen ("Children" or "Child") without their parent's or guardian's consent.
SPS does not intentionally provide any personal identifying information collected from Children, regardless of its source, to any third party for
any purpose whatsoever. No information collected from Children is used for any marketing or promotional purposes whatsoever,
either inside or outside the Company.
SPS reserves the right to change or update their Privacy
Practices and Policies, or any other policy or practice of the Company, at any time
upon reasonable notice to users of the site. Any change or update will be noted and posted to the site.
If we make material changes to these Privacy Practices and Policies, we will let you know.
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