Your web browser doesn't support JavaScript or JavaScript is disabled. Please enable JavaScript in your browser settings so page can function correctly.
× Home HOME About Us ABOUT US Make a Payment MAKE A PAYMENT Customer Dashboard CUSTOMER DASHBOARD New To SPS NEW TO SPS Request Assistance REQUEST ASSISTANCE How To Videos HOW TO VIDEOS Upload Documents UPLOAD DOCUMENTS Frequently Asked Questions FREQUENTLY ASKED QUESTIONS Manage Your Account MANAGE YOUR ACCOUNT Join Our Team JOIN OUR TEAM Contact Us CONTACT US
×
Audio Button Help Button  A A A
Toll Free: 1-800-258-8602

Chat support

Minimize ×
Request Assistance

REQUEST ASSISTANCE

Overview

We know that home ownership can be one of the most valuable and rewarding investments an individual or family can make. We also understand that the ongoing costs of monthly mortgage payments, home maintenance, property taxes, and homeowner's insurance may become an overwhelming financial burden.
At SPS, we seek to provide solutions to our customers to assist them in resolving delinquency and avoiding foreclosure. Based upon your current situation, SPS may be able to provide you with a solution to help you stay in your home or, if appropriate, guide you through the sale or transfer of your property, allowing you to relocate to more affordable housing and avoid foreclosure. In some circumstances, we may even be able to offer financial assistance for relocation.
Our assistance programs include:
  • Modification
    A modification is designed to bring your account current and provide you with an affordable monthly payment by modifying the terms of your mortgage. Changes may include a lower monthly payment, a lower interest rate, a partial deferral, or reduction of principal owed, or an extension of your maturity date.
  • Payment Deferral
    A payment deferral is designed to bring your account current by adding the past due payments to the end of your loan as a non-interest bearing balloon that is due at maturity or payoff of the loan.
  • Repayment Plan

    A repayment plan will either help you bring your mortgage current over a period of time, or allow you to resume regular monthly payments while you seek to sell the property, liquidate other assets, or improve your financial condition. While you are current in making the scheduled payments on a repayment plan, we will not proceed with foreclosure.

  • Short Sale

    A short sale enables you to sell your home for less than the total amount owed on the mortgage. If eligible, we would accept the short payoff in full satisfaction of the total amount due on the mortgage loan. Upon completion of the sale, the occupant (homeowner or tenant) is eligible for payment of relocation assistance, which may be up to $10,000.

    If you are interested in pursuing a short sale, please call (888) 818-6032 to speak with one of our experienced Loan Servicing Representatives.

  • Deed-in-Lieu of Foreclosure

    Deed-in-lieu of foreclosure is a voluntary transfer of ownership in full satisfaction of the total amount due, even if the property is worth less than the balance owed. Any agreement to accept a deed in lieu of foreclosure would require your cooperation in providing access to the property interior, providing clear title to the property, and documenting your hardship and financial condition. We will help you work with other lien holders to pay off and / or release any other liens that may be on the property. Upon the successful completion of a deed in lieu, you may also be eligible to receive financial relocation assistance.

    Call (888) 818-6032 to speak with one of our experienced Loan Servicing Representatives about a deed-in-lieu of foreclosure. If you have a second mortgage on your property, please be prepared to provide information about the loan during the call. Information we may ask for includes loan amount and contact information for the lien holder.

Contact us at (888) 818-6032 to discuss assistance programs. Every call to SPS is answered by an experienced representative who is prepared to review your individual circumstances. Based on your intentions with the property and your financial circumstances, we will seek to find a solution to assist you.
For Accounts with Active Assistance Options at the Time of Service Transfer: If you were working with your prior servicer on account resolution options at the time of the transfer, SPS will continue working with you to reach a resolution. SPS will work with your prior servicer to honor approved assistance options. If you previously submitted documents to your prior servicer for consideration, SPS will work with your prior servicer to review your documents and process your assistance request. Please contact SPS if you have any questions on how the service transfer impacts your account, including pending resolution options.
To request assistance, please sign in here.

Home Retention

Step 1: Submit required documents
In order to be considered for a home retention program, you must submit a complete application to SPS. We will use these documents to determine your eligibility for our home retention programs. It is important that you submit the documents to us as soon as possible because we cannot determine eligibility until we receive all required documents.
What documents to submit
  • Proof of Income
    • Proof of Income
    • * Note that the proof of income is dependent upon the type of income to be considered. Please review the documentation requirements carefully.
    View required documents based on type of income
  • Request for Mortgage Assistance
    Request for Mortgage Assistance*

    To determine the documents required to start the application process, please enter the SPS account number for which you are requesting assistance



    For security, please verify the following image:



    If you need additional assistance, you may contact one of our experienced Loan Servicing Representatives at (888) 818-6032.

  • Tax Returns
    You must submit a copy of your filed tax return for the most recently completed tax year including all supporting schedules.
    If you do not have a copy of your tax return, you can use the IRS 4506-T form to obtain a copy of your tax transcripts from the IRS. Once you receive a copy, you can then submit your transcript to SPS as part of your application. If needed, click 4506T-EZ PDF for a copy of the form.

    If you are exempt from filing taxes, please provide a written statement detailing the reason for your exempt status.
  • Non-Borrower Credit Check Authorization Form
    If you would like SPS to use income from a non-borrower residing in the property when determining what options are available for your account, please have that individual complete and return the Non-Borrower Credit Check Authorization Form.
    Please note: if income is not considered in the evaluation for your account, you are not required to provide this form.
    Non-Borrower Credit Check Authorization Form.
How to submit documents
You can submit documents online, through fax or mail. Click here for additional information.
For your convenience, we provide multiple methods for you to submit documents. Regardless of the method you choose, please include your account number on all documents.
Click here to upload files directly to our website.
You may fax the documents to (801) 293-3936 or toll free (866) 867-3019
  • Mail your documents to:
  • Select Portfolio Servicing, Inc.
  • PO Box 65250
  • Salt Lake City, UT 84165-0250
  • Overnight mailing address:
  • Select Portfolio Servicing, Inc.
  • 3217 S. Decker Lake Dr.
  • Salt Lake City, UT 84119
Foreclosure sale scheduled
* Note: If there is a foreclosure sale scheduled for your home in the next 30 days, you are required to send all documents to SPS via overnight mail with delivery confirmation. If you are unsure if there is a sale scheduled for your home in the next 30 days, please contact us immediately at (888) 818-6032 for more information.
Step 2: Speak to a Loan Servicing Representative
The Loan Servicing Representative will be able to answer any questions you have about our home retention options and the required documents. They will also be able to discuss with you any missing or incomplete documents that are required before we can determine your eligibility. You may contact one of our experienced Loan Servicing Representatives at (888) 818-6032.
Step 3: Determine Eligibility
Once we have received a complete application, we will review your account to determine eligibility for all available home retention options. It may take up to 30 days to reach a decision. Once a decision has been reached, SPS will send you a decision letter explaining the options to which you are eligible for and available to you.
Step 4: Complete the Process
If you are offered a repayment plan, the decision letter will include the terms of the plan, including the length and the payment amount. The letter will also explain the steps you need to take to enter into the plan, which may include signing and returning documents or making the first payment.
If you are offered a modification, the decision letter will include a trial modification packet. All modifications require a trial period (usually 3 months), during which you will make the proposed modification payment to ensure the payment is affordable. The packet will include the terms of the trial modification as well as instructions for submitting your trial modification payments. It is important that you make all trial modification payments on time.
Once you successfully complete the trial period, the account is reviewed for a final modification. At that time, we will mail the final modification documents to you for signature. Once we receive your signed modification agreement, we will permanently change the terms of your account.

Short Sale Process

Step 1: Submit required documents
In order to be considered for a short sale, the documents listed below may be required to determine your eligibility for this program. It is important that you submit the documents to us as soon as possible because we cannot determine eligibility until we receive all required documents. These forms must be completed and signed by all borrowers on the loan.
What documents to submit
Submit the following documents to be considered for a short sale review. SPS requires a complete application to receive this review.
  • Request for Mortgage Assistance
    Request for Mortgage Assistance*

    To determine the documents required to start the application process, please enter the SPS account number for which you are requesting assistance



    For security, please verify the following image:



    If you need additional assistance, you may contact one of our experienced Loan Servicing Representatives at (888) 818-6032.

  • Proof of Income
    • Proof of Income
    • * Note that the proof of income is dependent upon the type of income to be considered. Please review the documentation requirements carefully.
    View required documents based on type of income
  • Tax Returns
    You must submit a copy of your filed tax return for the most recently completed tax year including all supporting schedules.
    If you do not have a copy of your tax return, you can use the IRS 4506-T form to obtain a copy of your tax transcripts from the IRS. Once you receive a copy, you can then submit your transcript to SPS as part of your application. If needed, click 4506T-EZ PDF for a copy of the form.

    If you are exempt from filing taxes, please provide a written statement detailing the reason for your exempt status.
  • Non-Borrower Credit Check Authorization Form
    If you would like SPS to use income from a non-borrower residing in the property when determining what options are available for your account, please have that individual complete and return the Non-Borrower Credit Check Authorization Form.
    Please note: if income is not considered in the evaluation for your account, you are not required to provide this form.
    Non-Borrower Credit Check Authorization Form.
Please note: SPS may also pull a credit report on all customers obligated on the Note as part of the evaluation process.
How to submit documents
For your convenience, we provide multiple methods for you to submit documents. Regardless of the method you choose, please include your account number on all documents.
You can submit documents online, through fax or mail. Click here for additional information.
Click here to upload files directly to our website.
You may fax the documents to (801) 293-3936 or toll free (866) 867-3019
  • Mail your documents to:
  • Select Portfolio Servicing, Inc.
  • PO Box 65250
  • Salt Lake City, UT 84165-0250
  • Overnight mailing address:
  • Select Portfolio Servicing, Inc.
  • 3217 S. Decker Lake Dr.
  • Salt Lake City, UT 84119
Step 2: Establishing Property Value
The current value of the property will be determined by obtaining an appraisal or broker price opinion (BPO), this may include an interior review of the home. If an interior review is required, you or your designated contact will be contacted to schedule a time for the review to be conducted.
Step 3: Speak to a Loan Servicing Representative
The Loan Servicing Representative will be able to answer any questions you have about our short sale program and the required documents. They will also be able to discuss with you any missing or incomplete documents that are required before we can determine your eligibility. You may contact one of our experienced Loan Servicing Representatives at (888)818-6032.
Step 4: List and market the house
If you decide that a short sale is the right option for you, we recommend that you work with a licensed real estate agent who has experience with short sales.
  • If you already have an agent, please submit a Third Party Authorization form granting us permission to speak to your agent regarding the short sale.
  • If you do not currently have an agent, you can contact one of our Loan Servicing Representatives and they can provide information on agents in your area who specialize in the SPS short sale program.
While the property is being marketed, we may be able to suspend any current or pending legal action against the property. Contact us at (888) 818-6032 for more information.
Step 5: Purchase Offer
Once you have received an offer to purchase the property, you or your real estate agent will need to submit the offer for our review and approval.
Offer documents include but are not limited to:
  • HUD-1/Closing Disclosure

    This statement should reflect the gross offer, the anticipated closing date, the buyer’s name, the names of both the listing and selling agents, and all costs associated with the closing.

  • Real Estate Purchase Contract

    The Sales Contract must be signed by all parties and include all applicable addendums and must be valid at time of closing.

    Applicable addendums include but are not limited to;
    Short Sale addendum: “Short Sale is contingent upon approval from all lien holders prior to closing”
    Counter-Offer addendum
    Extension addendum
    Buyer name change addendum

  • Listing Agreement

    The listing agreement should be signed by the listing agent and the seller and contain a cancellation clause and a contingency clause that states the sale terms are contingent on approval by the mortgage holder and mortgage insurer (if applicable).

  • Authorization for Listing Agent

    Written Authorization must authorize the listing agent or broker listed on the Listing Agreement.

  • Negotiated payoff approval from additional lien holders

    Junior liens approval letter- The approval letter(s) from the junior mortgage holder/servicer must include the amount approved to settle the debt, the date their approval will expire, and it must confirm that the lien will be released as soon as settlement funds are received.

How to submit documents
You can submit documents online, through fax or mail. Click here additional information.
For your convenience, we provide multiple methods for you to submit documents. Regardless of the method you choose, please include your account number on all documents.
Click here to upload files directly to our website.
You may fax the documents to (801) 293-3936 or toll free (866) 867-3019
  • Mail your documents to:
  • Select Portfolio Servicing, Inc.
  • PO Box 65250
  • Salt Lake City, UT 84165-0250
  • Overnight mailing address:
  • Select Portfolio Servicing, Inc.
  • 3217 S. Decker Lake Dr.
  • Salt Lake City, UT 84119
Additional Liens and/or Judgments
It may be necessary during this time for you or your agent to contact any additional lien holders and negotiate short sales on those liens. We will review the offer, including any additional lien holder approvals, and provide a decision within 30 days once all documentation has been received. SPS may counter the offer submitted for approval.
Step 6: Determine Eligibility
Once we have received a complete application and all offer documents, we will review your account to determine eligibility for the submitted short sale offer. It may take up to 30 days to reach a decision. Once a decision has been reached, SPS will send you a notice of the decision.
Step 7: Complete the Process
If you are approved for a short sale, we will issue an approval letter, any terms and/or conditions, and the amount that will be required to consider your loan settled. A short sale will be reported on your credit and may have a negative effect on your credit score. It is not uncommon for offers to be withdrawn up until closing, so we encourage you to continue marketing the property. Upon the successful completion of a short sale, you may also be eligible to receive financial relocation assistance.

Deed-in-Lieu Process

Step 1: Submit required documents
In order to be considered for a deed-in-lieu option, you must provide clear and marketable title and submit a complete application to SPS. We will use these documents to determine your eligibility for our deed-in-lieu option. It is important that you submit the documents to us as soon as possible because we cannot determine eligibility until we receive all required documents.
What documents to submit
Submit the following documents to be considered for foreclosure alternative programs. SPS requires a complete application to receive this review.
Please note: SPS may also pull a credit report on all customers obligated on the Note as part of the evaluation process.
How to submit documents
For your convenience, we provide multiple methods for you to submit documents. Regardless of the method you choose, please include your account number on all documents.
You can submit documents online, through fax or mail. Click here for additional information.
Click here to upload files directly to our website.
You may fax the documents to (801) 293-3936 or toll free (866) 867-3019
  • Mail your documents to:
  • Select Portfolio Servicing, Inc.
  • PO Box 65250
  • Salt Lake City, UT 84165-0250
  • Overnight mailing address:
  • Select Portfolio Servicing, Inc.
  • 3217 S. Decker Lake Dr.
  • Salt Lake City, UT 84119
Step 2: Establishing Property Value
The current value of the property will be determined by obtaining an appraisal or broker price opinion (BPO), this may include an interior review of the home. If an interior review is required, you or your designated contact will be contacted to schedule a time for the review to be conducted.
Step 3: Speak to a Loan Servicing Representative
The Loan Servicing Representative will be able to answer any questions you have about our deed in lieu program and the required documents. They will also be able to discuss with you any missing or incomplete documents that are required before we can determine your eligibility. You may contact one of our experienced Loan Servicing Representatives at (888)818-6032.
Step 4: Determine Eligibility
Once we have received a complete application, we will review your account to determine eligibility for a deed-in-lieu of foreclosure. It may take up to 30 days to reach a decision. Once a decision has been reached, SPS will send you a notice of the decision.
Step 5: Confirmation of Clear Title
If you are approved for a deed-in-lieu, we will issue a conditional approval letter. Final approval is contingent on providing clear and marketable title. All liens and/or judgments must be cleared to complete the deed in lieu.
SPS will conduct a title search to identify any potential title issues that may prevent the completion of a Deed in Lieu. Title issues can include, but are not limited to:

1. Incomplete chain of title.
2. Unresolved fractional interest in the property.
3. Other liens, judgments, or mortgages encumbering title to the property.
4. Transfer of the title through a tax foreclosure sale.
5. Transfer of the title through an HOA foreclosure sale.
6. Code violations related to the condition of the property.

SPS will attempt to assist you in clearing title issues by using the assistance of a third party vendor, ServiceLink. In the event that title issues cannot be resolved, we will inform you of the reason for denial.
If there are subordinate liens and/or judgments on title the below documents will be required for EACH item on title:
  • SPS Vendor Third Party Authorization Form
    This Authorization Form will authorize SPS’ vendor, ServiceLink, to discuss loan information in order to negotiate or settle a debt on your behalf.
    SPS Vendor Third Party Authorization Form .
  • Subordinate Lien Approval

    Junior lien settlement approval letter - The approval letter(s) from the junior mortgage holder/servicer must include the amount approved to settle the debt, the date their approval will expire, and it must confirm that the lien will be released as soon as settlement funds are received.

    Junior lien chain of title - The junior mortgage holder/servicer should provide an Assignment of Mortgage or Power of Attorney to demonstrate their authority to release the junior mortgage lien.

  • Recorded Lien Release

    Evidence that other judgments or liens have been satisfied and cleared from title. Documentation may include the following:

    • Original/Recorded Jr. Lien Executed Release/Satisfaction
    • Original/Recorded Tax Sale Redemption Certificate
    • Original/recorded Order of Dismissal of personal judgment(s)

*These forms must be completed and signed by all borrowers on the loan.
Step 6: Closing and Vacancy
Once SPS has received all required documents including subordinate lien settlement acceptance letters, a decision notice will be sent. If approved for a Deed-In-Lieu, you should expect to sign and notarize the documents in the presence of a notary approved by our vendor. Within thirty (30) days of signing the Deed-In-Lieu documents, the property must be vacant, broom swept and tenant free. After the executed Deed-In-Lieu documents have been received, SPS will issue checks to the lienholders in accordance with pre-approved settlement terms. In order to complete the Deed-In-Lieu, any negotiated/settled subordinate lienholders must provide a copy of the recorded lien release and a Power of Attorney validating their authority to release the lien within 60 days of payment. Upon final confirmation that the title to the property is clear of any outstanding liens, we will prepare and record a lien release in full satisfaction of the mortgage, foregoing all rights to pursue a deficiency judgment. If all of the terms and conditions of this agreement are met, the Deed-In-Lieu will be completed by conveyance of your property to us by general warranty deed or the equivalent in the state where your property is located. Please note that final approval may be required from the note holder prior to completing the Deed-In-Lieu, and that the note holder may deny the Deed-In-Lieu at any time.